1. Delivery

Personalised, hand-painted items (our Scandiblocks and Scandibells) are made to order and dispatched within 2–4 weeks. All other items are dispatched within 1–3 working days.

Delivery times provided are estimates only and are not guaranteed.

We are not responsible for delays caused by courier services or events outside our reasonable control.

Delivery options and charges are shown at checkout.

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2. Unwanted Returns

If you change your mind, you may return eligible items within 14 days of receiving your order, in line with the Consumer Contracts Regulations.

To be eligible for a return:

• Items must be unused, in original condition and packaging
• You are responsible for return postage costs
• Refunds will be processed once items are received and inspected

Please note: personalised items are non-returnable unless faulty.

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3. Faulty or Damaged Items

If your item arrives damaged or develops a fault, please let us know as soon as you can, ideally within 14 days of delivery and with a photo, so we can put it right quickly.

Where a fault is confirmed, we will offer:

• A replacement
• A repair (where appropriate), or
• A full refund

Return postage costs for faulty items will be covered by us.

This does not affect your legal rights under the Consumer Rights Act 2015. In summary, you can reject faulty goods for a full refund within 30 days of delivery. After that, you can ask for a repair or replacement and, if that doesn't put things right, a refund.